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Home / Earning Points
EARNING POINTS
Point Accrual
- Earn one (1) Prince Preferred point per eligible one dollar ($1) spent at any Prince Resorts Hawaii property.
- Eligible dollar includes charges for room, tax and incidentals settled by member on member's hotel room bill. To maximize your points, charge all on-site resort expenses such as dining, golf, and shopping to your room.
- Point accrual is possible only in conjunction with an individual stay and does not apply to groups, conventions or package tours.
- Members attending a group or convention will receive points on eligible charges settled on their individual guest room folios upon departure.
- Members may earn points for up to three rooms reserved provided member is registered on the additional rooms and member settles for all charges applied to the rooms on a consolidated bill.
- Complimentary, barter and rooms booked through a third party including wholesale/tour operator, online auction sites or similar booking channels where room and tax payment is not settled directly with the hotel upon departure, do not qualify for point credits.
- Payments made by a third party, company billing, company credit cards in another person's name or gift card payments are not eligible for points.
- Catering and banquet function charges do not qualify for Prince Preferred points.
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Point Tracking
- Provide your Prince Preferred membership number upon booking reservations or at check-in for automatic tracking. The points will be processed after check-out.
- Allow 3 - 4 weeks after checkout for the points to be posted to your account.
- Retroactive credit is allowed after enrollment for stays within the past 30 days.
- On-line access is available 24 Hours a day using your Prince Preferred Account number and personal password.
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Missing Point Credit
- If your Prince Preferred number was not provided at the time of your reservation or upon check-out, you may request for retroactive credit within six months of your stay.
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To request for missing point credit, you can submit our online form or send a copy of your hotel room bill or credit card receipt and also indicate your arrival/departure dates and membership number within six months of your stay:
Prince Preferred Service Center
100 Holomoana St.
Honolulu, HI 96815
Or send via facsimile to (808) 944-4491
- Please allow 10 to 14 days for processing from the time of you submit your request for credit for past stays.
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Point Pooling
- Two members residing at the same address may combine points for award redemption.
- A minimum of 1,000 points required for transfer.
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To combine points, send a letter signed by both members authorizing the transfer to:
Prince Preferred Service Center
100 Holomoana St.
Honolulu, HI 96815
Or send via emal to PrincePreferred@princehawaii.com
- Members can only earn points for up to three rooms maximum (your room, plus two additional rooms) provided the member is a registered guest and settles for all charges applied to the rooms on a consolidated bill. Hotel staff must be notified of your request to earn points on additional rooms prior to check-in.
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Points Expiration
- Points earned from a specific stay will automatically expire if they are not redeemed after (5) years from the corresponding departure date.
- Members will not be notified prior to points expiring.
- Extension of point expiration date not allowed.
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Membership Termination
- Accounts with no activity for 24 consecutive months are subject to termination.
- Prince Resorts Hawaii reserves the right to terminate accounts based on Terms and Conditions outlined.
- Points accumulated on an account will expire immediately upon termination.
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